Customer Support

As a SynMed customer, you should expect top-notch support every step of the way. Our multi-lingual support team is always available to assist you.  

The SynMed team provides live customer service by phone and email 24/7.

No daily maintenance is required with SynMed systems, and ongoing preventative maintenance is performed on-site by SynMed trained personnel.

Service requirements are diagnosed remotely through a permission-based VPN connection, and the vast majority of service issues are resolved remotely. In the event we need to dispatch a technician, we dispatch our locally based service representative.

SynMed has an experienced team of technicians and also works with trusted service partners to ensure fast and consistent on-site support across the continent. 

What does the Synergie Médicale Guarantee & Synergie Médicale Service Contract include?

The Synergy Medical Service Agreement includes:

1. Technical assistance by telephone or remote connection
2. Emergency and service calls during Pharmacy working hours
3. On-site preventive maintenance visits
4. All parts and labour required for maintenance and repair
5. Software maintenance, support, and updates
6. Maintenance record of all services and work performed

If you need to contact us right away, dial us by phone at 866 764-7966, or fill out the form below to send our support team a direct email.