Position title
Supervisor, IT & Application Support
Description

Under the supervision of the Vice-president of Commercial Operations & Innovation, the Supervisor, IT & Application Support will be responsible for providing and offering both technical and application support to internal and external customers. In more details, the applicant must:

Responsibilities
  • Develop and ensure the maintenance of a system for processing requests for IT and application support.
  • Ensure that the documentation of the various functionalities of the applications is up to date and communicate to the person concerned.
  • Ensure that application processing procedures are optimized, monitored and updated.
  • Establish and monitor various performance indicators and develop the required corrective plans.
  • Support teams in the implementation of new practices and tools, ensure their documentation and provide the necessary training and coaching.
  • Manage the human resources, to maximize the efficiency of the service while respecting the policies and procedures of the company (team under supervision of +/- 10 employees).
  • Prepare and manage annual budgets under his responsibility.
Qualifications
  • Bachelor's degree in computer engineering, computer science or in a discipline deemed equivalent.
  • Minimum of 10 years of experience with similar responsibilities, including at least 5 years as a manager.
  • Excellent knowledge of the Agile Method.
  • Knowledge of C ++, Python, PHP, PL / SQL, PostgreSQL Environment.
  • Proven experience in optimizing internal work processes and methods.
  • Experience in MSP, an asset.
  • Experience in WEB technologies, an asset.
  • Excellent oral and written communication skills in French and English.
Job Benefits
  • A growing and constantly evolving work environment
  • Opportunities for career development
  • Group insurance and access to telemedicine
  • An employer RRSP-contribution
  • Health and wellness program
Employment Type
Full-time
Job Location
Longueuil, Québec
Date posted
September 1, 2021
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Position: Supervisor, IT & Application Support

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