Position title
Application Support Specialist
Responsibilities
  • Master the different features of the applications we offer.
  • Document the different features of the applications and the settings that enable or disable them.
  • Support internal and external customers in their use of applications.
  • Investigate complicated cases of use of applications reported by clients.
  • Welcome new features in order to test, learn, document and transmit them.
  • Train internal customers on the different functionalities of the applications by providing appropriate means (documentation, courses, …).
  • Collaborate closely with our clients’ IT suppliers for the required IT developments (interfaces implementation and others).
  • Participate in the evaluation of requests for software improvements.
  • Participate in the programming of the application for short and medium-term projects, reports of blister card labels and other application reports.
  • Participate in the preparation of PCs and customer startup data.
  • Support complex changes in data or environments of customers/PCs.
  • Participate in the quality assurance of the application products, test them, document them.
  • Program tools, utilities to facilitate maintenance of PCs and customer data.
  • Perform any other related tasks.
Qualifications
  • Programmer-Analyst Technique or its equivalent.
  • Minimum of 3 to 5 years of experience in second level support.
  • Investigation capacity in order to dig into complex cases of application operation.
  • Good knowledge of programming languages, among others: C ++, Python, PHP, PL / SQL.
  • Bilingualism required (French and English speaking clients).
  • Experience in WEB technologies, an important asset.
  • Availability to rotate once / 4 weeks to provide emergency technical support on weekends. Premium offered.
Job Benefits
  • A growing and constantly evolving work environment
  • Opportunities for career development
  • Group insurance and access to telemedicine
  • An employer RRSP-contribution
  • Health and wellness program
Employment Type
Full-time
Job Location
Longueuil, Québec
Date posted
September 3, 2021
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Position: Application Support Specialist

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