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Position title
Application Support Specialist
Responsibilities
- Master the different features of the applications we offer.
- Document the different features of the applications and the settings that enable or disable them.
- Support internal and external customers in their use of applications.
- Investigate complicated cases of use of applications reported by clients.
- Welcome new features in order to test, learn, document and transmit them.
- Train internal customers on the different functionalities of the applications by providing appropriate means (documentation, courses, …).
- Collaborate closely with our clients’ IT suppliers for the required IT developments (interfaces implementation and others).
- Participate in the evaluation of requests for software improvements.
- Participate in the programming of the application for short and medium-term projects, reports of blister card labels and other application reports.
- Participate in the preparation of PCs and customer startup data.
- Support complex changes in data or environments of customers/PCs.
- Participate in the quality assurance of the application products, test them, document them.
- Program tools, utilities to facilitate maintenance of PCs and customer data.
- Perform any other related tasks.
Qualifications
- Software Development Technique or its equivalent.
- Minimum of 3 to 5 years of experience in second level support.
- Investigation capacity in order to dig into complex cases of application operation.
- Good knowledge of programming languages, among others: C ++, Python, PHP, PL / SQL.
- Experience in WEB technologies, an important asset.
- Availability to rotate once / 4 weeks to provide emergency technical support on weekends. Premium offered.
Job Benefits
- A growing and constantly evolving work environment
- Opportunities for career development
- An employer Pension Plan contribution
- Health and wellness program
Hiring organization
Synergy Medical
Employment Type
Full-time
Job Location
London, UK
Date posted
May 9, 2022
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