March 16, 2020
Longueuil, QC

Re: COVID-19 Update

Dear Valued Customer,

As the coronavirus (COVID-19) pandemic evolves, we wanted to take this opportunity to reassure you with respect to the measures taken by Synergy Medical to address the situation, and of course to explain any potential impact on our services. First and foremost, we are taking measures to protect your health, as well as that of our families and employees. We also aim to respect the directives put in place by the governing bodies in the different regions where we do business.

Customer Support
Synergy Medical’s full Customer Support team remains available to you. If needed, all of our team members are equipped to work remotely to answer your questions, run diagnostics and troubleshoot with you as needed.

Field Service Support
The SynMed ® Field Service Technicians will continue to be available to handle any needs requiring an on-site visit. Please note, however, that all Synergy Medical employees have been advised not to use air travel at this time, and to remain in their respective state/province. If a Synergy Service Technician cannot reach your location in a reasonable timeframe by road transportation, then we will ensure your needs are met by one of our trusted service partners. Furthermore, our team is sensitive to the fact that we need to work within your current corporate policy around site visits to your business and facilities. Prior to any of our personnel being dispatched to your facility, you will receive a call to confirm your approval of the visit, and our employees will take the necessary measures to adhere to your policy.

We value you as our customer. As your partner, we will continue to monitor the situation and work to minimize any impact to your business. We will communicate any updates, but please don’t hesitate to get in touch with any questions, concerns or requests.

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