Leadership Team

Stéphane Banville


Stéphane Banville started his career in 1992 as a project engineer specializing in packaging line audits and project management for Gebo Canada. In 1996, he moved to Bradenton, Florida (USA) to start the engineering department for the new Gebo Corporation USA subsidiary. He spent 8 years in Florida occupying the role of Engineering Manager building a large customer base in Wine & Spirits and Food, Home & Personal Care. At the end of 2004, Stéphane was transferred to Gebo Industries in Strasbourg to lead the Group’s Project Management Process as well as to be part of the integration team of the newly acquired Simonazzi company by Sidel. In 2006, Stéphane returned to his home country, Canada, to occupy the role of Sidel Canada GM. A native Canadian, he has been living and working in the USA, France, and Canada. Stéphane holds a bachelor’s degree in mechanical engineering from Ecole Polytechnique de Montréal as well as a master’s degree in industrial engineering from the same institution. Stéphane also completed his MBA from McGill-HEC Montreal in 2013.

Samantha Cockburn, B.Sc., MBA

Samantha has worked within the pharmacy industry for over 15 years, and joined the SynMed® team in 2016. Based in Montreal, she drives Strategic Marketing and heads the Customer Experience team that accompanies all new SynMed® customers toward achieving optimal use of our technology in their particular pharmacy environment. Hailing Synergy Medical as a “dynamic environment” with a “fabulous team to work with”, she leads with integrity, respect, and kindness. Originally from the U.K., she believes in the mantra “work hard, play hard” and thoroughly enjoys what she does, as well as traveling, skiing, and wining & dining with interesting people.

Abdou Chalah, B.Eng., MBA


With nearly 30 years of experience, Abdou joined SynMed® as an engineer over 10 years ago and directs our R&D Teams.  Brilliant and creative, he is very dedicated to Synergy and enjoys making a positive impact on people’s health through his work. He believes in following through on commitments and respecting others, and in his free time enjoys music, fishing and playing volleyball and soccer.

Don Chandler

Don Chandler, B.Eng.

Don has worked in high tech production and engineering environments for over 30 years, and joined the SynMed® team in 2016. In this role, Don oversaw the modernizing of our production processes and a transition to lean manufacturing.  He enjoys both the people and cutting-edge technology at Synergy Medical. Don is a straight-talking, honest leader who cares for a stable of horses in his free time.

Mark Rinker


Mark has been in the pharmaceutical industry for over 32 years. Originally from Ontario, Mark holds dear values like honesty, integrity, and respect, and his career at Synergy aligns with these values. He understands the importance of medication adherence and appreciates that his teammates share his passion and are able to contribute to improved health outcomes utilizing technology. In his free time, he can be found cycling, running, sailing, reading, playing hockey, or hanging out with his cat, dog, and now – first grandchild.

André Lecours, B. Eng.

André is one of our most tenured employees and has been with SynMed® since our very first system was installed in 2008. With almost 20 years of industry experience, he values our customer-driven leading technology and tackling the day-to-day challenges of operating in this growth market. André is also a member of Quebec’s Ordre des Ingénieurs, a self-regulatory body that governs Quebec’s 55,000 professional engineers. In his free time, he enjoys hiking and cross-country skiing.

Stéphanie Bessette, R.Ph.

A pharmacist herself, Stéphanie joined SynMed® in 2019 after working with our technology for 7+ years. She has owned two pharmacies and enjoys the opportunity she has at SynMed® to help other pharmacists grow their businesses. Originally from Ste-Hélène-de-Bagot, a small village in Québec, she enjoys the small business feel at Synergy. In her free time, she loves to ski and spend time with her family and 5lb poodle, Heidi.

Stéphan Lessard

Stéphan officially joined Synergy Medical in 2011, though was involved from the early days and is the architect behind SynMed®’s proprietary software. An engineer with a Master’s Degree in Applied Microbiology, Stéphan appreciates SynMed®’s commitment to constantly improving and developing our technology, and the regular influx of challenging projects. Originally from Saguenay, Québec, he enjoys downhill skiing, hiking, camping, and sailing.

Alain Gauthier, B. Eng.

Alain has 30 years of industry tenure, and joined SynMed® in 2019. A loyal, results-oriented team player, he appreciates the team’s commitment to innovation, the flexibility of our management, and our strong customer focus. Originally from Joliette, Québec, he enjoys painting, gardening, spending time with family, and reading.
Dave Joyal

Dave Joyal, RPH, MBA


As Sales Director and a Pharmacist himself, Dave prides himself on being laser focused on the customer experience. Passionate about building a best-in-class customer journey at Synergy Medical, Dave appreciates the innovation made available to our customers and believes it sets us apart from our competitors.

An avid outdoorsman, Dave grew up on a cucumber farm in Quebec and enjoys classic Canadian pastimes like mountain hiking, drinking, and playing ice hockey.

John Pignone


John has worked in the medical field for most of his career. He held Sales and Marketing Director Roles in the UK with Coloplast and TENA for over 10 years. His last position was as the Commercial Director for Alliance Healthcare, the biggest pharmaceutical wholesaler in the UK. In this position John dealt with all pharmacies in the UK and gained a deep understanding of the needs of all types of pharmacies in the UK, from Independents to Regional Multiples to National Multiples. John joined Synergy Medical as the Managing Director Europe in October 2021 where he hopes to use his experience to help UK pharmacies to embrace and utilise the benefits automation can offer them.